Privacy policy

Privacy Policy

Last updated: October 14, 2024

Your trust matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.

Information We Collect

When you shop with us or use our website, we may collect the following information:

  • Name, email address, and phone number
  • Shipping and billing address
  • Payment information (processed securely — we do not store card details)
  • Device and browsing data (IP address, browser type, pages visited, time spent)

Usage data is collected automatically as you navigate our website and helps us improve your experience.

How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your queries and provide customer support
  • Send you updates about new collections and offers (you may opt out at any time)
  • Improve our website, products, and services
  • Comply with legal obligations where required

Cookies

Our website uses cookies — small files stored on your device — to remember your preferences, keep your session active, and understand how visitors use our site. You may disable cookies in your browser settings, though this may affect some functionality.

We use session cookies (deleted when you close your browser) and persistent cookies (retained for future visits) for purposes including authentication, preferences, and analytics.

Sharing Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

  • Service providers — courier partners, payment processors, and analytics tools that help us run our business
  • Legal requirements — when required by law, court order, or government authority
  • Business transfers — in the event of a merger or acquisition, your data may be transferred as part of that transaction

Data Retention & Security

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. We take reasonable technical and organisational steps to protect your data, though no online transmission is entirely without risk.

Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. You may also withdraw consent for marketing communications. To exercise any of these rights, please contact us directly.

Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review it periodically.

Questions about your privacy or this policy?

Email us at theajrakhstudio@gmail.com
or call +91 99091 92928  ·  Mon–Sat, 10 AM – 7 PM IST