Return and Refund Policy
Return & Refund Policy
Last updated: October 14, 2024
At The Ajrakh Studio, every piece is crafted with care. We want you to love what you receive — and we are here to help if something is not right.
Cancellation Rights
You may cancel your order within 7 days of receiving the goods, without providing any reason. To cancel, simply inform us within this window via email, phone, or our contact page.
Refunds for cancelled orders are processed within 14 days of us receiving the returned goods, using the same payment method used for the original purchase. No cancellation fees apply.
Conditions for Return
To be eligible for a return, your item must meet the following conditions:
- The goods were purchased within the last 7 days
- The item is unused, unwashed, and in its original condition
- Original tags and packaging are intact
Customised or personalised pieces · Sale or discounted items · Items that have been washed, worn, or altered
We reserve the right to decline returns that do not meet these conditions.
How to Return
Please write to us at theajrakhstudio@gmail.com or call +91 99091 92928 before sending any item back. We will guide you through the process.
Returns should be sent to our studio address:
The Ajrakh Studio
Anjar, Kutch, Gujarat — 370110
We recommend using a trackable, insured courier service. The Ajrakh Studio cannot be held responsible for goods lost or damaged during return transit. Refunds are issued only upon receipt of the returned item in eligible condition.
Gifts
If the item was purchased as a gift and shipped directly to you, you will receive store credit for the value of the return once the item is received by us.
If the gift was shipped to the purchaser first, the refund will be issued to the original buyer.
Questions about a return or refund?
Email us at theajrakhstudio@gmail.com
or call +91 99091 92928 · Mon–Sat, 10 AM – 7 PM IST